Privacy Policy

Effective Date: July 15, 2025

Home Service Freedom (“we,” “us,” “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, mobile applications, and SMS messaging services. By using our services or providing your information to us, you consent to the practices described in this Privacy Policy.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services or provide us with your information.

Information We Collect

We may collect personal information from you in various ways, including when you visit our website, request services, opt in to receive communications, or interact with us through other channels. The types of information we collect may include:

- Contact Information: Such as your name, email address, phone number, and mailing address.

- Service-Related Information: Details about the home services you request or receive, such as appointment details, preferences, and feedback.

- SMS-Specific Information: When you opt in to receive SMS messages, we collect your phone number and your consent to receive such messages.

- Automatically Collected Information: When you visit our website or use our services, we may automatically collect information such as your IP address, browser type, device information, and usage data (e.g., pages visited, time spent on site) through cookies, web beacons, or similar technologies. This may include statistical information for analytics purposes, but it does not include personally identifiable information (PII) unless you provide it.

- Other Information: Any additional information you voluntarily provide to us.We collect this information directly from you, from third-party sources (e.g., partners or service providers), or automatically as you use our services.

How We Use Your Information

We use the information we collect for the following purposes:

- To provide, maintain, and improve our home services, including scheduling appointments, sending confirmations, and fulfilling requests.

- To communicate with you, including sending SMS messages for updates, promotions, reminders, or other relevant content you have opted in to receive.

- To personalize your experience and provide tailored recommendations.

- To process payments and manage billing.

- To analyze usage trends and improve our website and services.

- To comply with legal obligations, resolve disputes, and enforce our agreements.

- For marketing and promotional purposes, but only with your consent where required.

We will not use your information for purposes materially different from those described here without providing notice and obtaining your consent where necessary.

Sharing Your Information

We value your privacy and do not share, sell, rent, release, or trade your personal information, including your mobile phone number or SMS opt-in information, with third parties or affiliates for their marketing or promotional purposes.

We may share your information in the following limited circumstances:

- With service providers and sub-processors who assist us in providing our services (e.g., SMS messaging platforms, payment processors, or analytics providers), but only to the extent necessary for them to perform their functions on our behalf and under strict confidentiality obligations.

- With legal authorities or third parties if required by law, to protect our rights, or in response to a subpoena, court order, or similar legal process.

- In connection with a merger, acquisition, or sale of all or a portion of our assets, where your information may be transferred as part of the transaction.

Any sharing is done in compliance with applicable laws and only as necessary to support our services.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information:

- Opt-Out of SMS Communications: If you no longer wish to receive SMS messages from us, you can opt out at any time by replying "STOP" to any message we send you. Once we receive your opt-out request, we will stop sending you further text messages. Note that opting out of SMS may not affect other communications, such as email.

- Access and Update Your Information: You may request access to, correction of, or deletion of your personal information by contacting us using the information below.

- Cookies and Tracking: You can manage cookies through your browser settings. We use information gained through cookies to compile statistical information about the use of our website, such as the time users spend on the site and the pages they visit most often. Those statistics do not include PII.

If you are a resident of certain jurisdictions (e.g., California under the CCPA or EU under the GDPR), you may have additional rights, such as the right to opt out of the sale of your personal information (though we do not sell your information) or to request a copy of your data. Please contact us for more information.

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with the new effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Home Service Freedom
842 Vernon Valley Dr. SE Suite 5, Cedar Rapids, IA 52302
Email: [email protected]
Phone: 319-319-1145

This Privacy Policy is easily accessible via a clearly labeled link on our website's homepage and is referenced in our initial calls-to-action for SMS opt-ins.